We welcome ideas for improving our services. We would be grateful if you put your suggestions in the box provided in the reception area. We undertake regular surveys to obtain patients’ views and consider how best to implement the results. We treat all our patients as individuals, respect different cultures and welcome ethnic groups.
We are fortunate that these are very infrequent at our practice. We hope this reflects the good service we offer to all our patients. However, there is always room for improvement and we would encourage any suggestions. Incase you have a complaint, please contact the complain manager and allow us an opportunity to set things right on an informal basis.
We do have an in-house complaints procedure, where we aim to acknowledge a complaint in writing within 3 working days. We will ensure our response is timely and appropriate. NHS regulations do not set timescales for the procedure itself, but they do state that if a response is not given within 6 months, either from the date of the complaint or a later date agreed with the complainant, the complaints manager has to write to the complainant to explain the delay.