Getting advice
It's easy to get free, independent advice about your energy supply. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills.
Money Advice Agencies
Birmingham Settlement, Money Advice Centre, Units 4-7, Alma House, Newtown Shopping Centre, Birmingham, B19 2AB. Tel: 0121 250 3000
Citizens Advice consumer service
03454 04 05 06 (Monday to Friday, 9am-5pm)
Textphone 18001 followed by 03454 04 05 06
Citizens Advice consumer service
Post Point 24
Town Hall
Walliscote Grove Road
Weston-super-Mare
North Somerset
BS23 1UJ
Reducing your bills
If you just want to pay less, there are lots of things you can do to save money, from making sure you are paying the lowest price to taking steps to reduce your consumption.
You can get help from the Government to make your home more energy efficient and save money on your bills. Find out about the Green Deal and other Government schemes.
Energy Saving Advice Service (England and Wales)
0300 123 1234
Textphone only 0208 747 3375
Lines open Monday to Friday, 9am-8pm and Saturday, 10am-2pm
E-mail energy-advice@est.org.uk